Sector
Customer Service Agents

Gender
Female

Date of Birth
29-12-1994

Visa Type
Visit Visa

Visa Expiry Date
13-04-2021

Academic Level
Certified Digital Marketer, holding a Diploma in Human Resource Management

Sponsor Visa Expiry Date
21-06-2023

Languages
English,arabic

Skills
• CRM, SAP, CARPRO and BCM • Certified Digital Marketer. • Social Media Management. • Excellent customer care skills. • Good communication and interpersonal skills. • Ability to work and adjust with new team, fast paced.

Work Experience
• Answer telephone, screen and direct calls, through SAP –AUTO and CRM systems • Inbound and Outbound activities • Offering new promotions to customer as directed by call center manager • Booking of appointments for EM, and other services for customers. • Follow-up on status of customer vehicles in the workshop • Liaise with Service Advisors and technicians in helping customers • Greet persons entering the organization when or receptionist is day –off • Deal with queries from public and customers • Ensuring knowledge of staff movements in and out of the organization • Complete call logs • Document all call information according to standard operating procedures • Research required information using available resources

Description
Dear Recruiter, I am writing in reply to the job opportunity posted seeking to fill the position. I have 6 Years UAE experience in Customer Service/Call Center, Sales and Marketing. Currently working in Digital Marketing and Social Media Management.